Services
IT Infrastructure Management
Technical and Transition Support
IT Vendor and Client Management
Management of IT Service Delivery areas and Cost Optimization
IT Vendor and Client Management
Technical and Transition Support
IT Vendor and Client Management
IT Vendor Relationship Management, IT Client Servicing, Engagement document Services
Technical and Transition Support
Technical and Transition Support
Technical and Transition Support
Management of IT initiatives to meet Business goals.
Service Catalogue
IT Infrastructure Management
Management of IT Service Delivery areas including:
- Service Desk
- Problem and Change Management
- Project Management
- IT Infrastructure Management
- Computer Operations
- Data Centre Operations
Cost Optimization exercises including reviews of:
- Software licensing and Maintenance
- Infrastructure Hosting Costs
- People Cost
- Process
IT Vendor and Client Management
IT Vendor Management including:
- Relationship Management
- Governance
- Service Level Agreement and Key Performance Indicator Review
- Service Enhancements
- Technical Partnership for Service Delivery
- Governance
- Cost Containment
IT Client Management including:
- Account Management
- New Business Development
SOW/RFP/RFI/RFQ services including:
- Document creation
- Technical review
- Response
Technical and Transition Support
Project and Program Management:
- Implementation and integration of systems and technologies
- Launch of new applications
- Upgrade of IT Infrastructure
- B2B file exchange
- Transformation initiatives
Onshore or Offshore Outsourcing:
- Business and Technical Partner enablement
Business acquisitions office moves:
- Technical Due diligence
- Infrastructure review
- Project Management for WAN and LAN buildout, End-User Computing changes, Messaging, Print, and Decommission/asset disposal
Business disposals and office closures:
- Technical Due diligence
- Infrastructure review
- Project Management for Data Cleanse, Fulfilment of Technical obligations, and Decommission/asset disposal